All principles

    07 · Seeing

    Von Restorff Effect

    Show people a row of similar things, and they'll remember the one that's different.

    Evidence: Holds up

    What we do with it

    1. 01

      Decide what the one thing on each screen is before you style anything. If the team can't agree, the design can't either.

    2. 02

      Difference is relative. A red button on a red page disappears; the same button on a calm page is the first thing people see.

    3. 03

      Check the screen in grayscale. If the important thing stops standing out, it was leaning on color alone.

    4. 04

      Motion is the loudest difference there is. Save it for the moment that needs it, and switch it off for people whose devices ask for less motion.

    Examples

    Getting it wrong, getting it right.

    Don't

    A page where the buy button, a sale banner, a chat bubble and a cookie notice all compete in bright color. Nothing wins.

    Do

    One filled button for the main action, plain links for everything else.

    The evidence

    What the research says.

    Evidence: Holds up

    One of the sturdiest results in memory research. The catch, from R. Reed Hunt's 1995 review: what makes an item memorable is being different from what surrounds it, and a loud item among loud items gets no boost. Hunt and Christopher Lamb's 2001 experiments backed that up: the effect comes from noticing both what the items share and how one of them differs.

    A second look

    Is your product breaking one of these?

    Most teams can't tell from the inside. Send us the page or the flow that's not working, and we'll tell you which of these we'd look at first.

    Email hello@synergyprod.com