All principles

    24 · Remembering

    Miller's Law

    People can keep about seven things in mind at once, give or take two.

    Evidence: Holds, with limits

    What we do with it

    1. 01

      Design for three or four things held in mind at once. That's closer to what later research found.

    2. 02

      Long lists are fine when people can see them. The limit is on what they have to remember, and a menu on screen isn't remembered.

    Examples

    Getting it wrong, getting it right.

    Don't

    A navigation bar cut to exactly seven items, with the eighth buried under “More” because of a rule.

    Do

    Nine items in two clear groups. People don't memorize a nav bar; they scan it.

    The evidence

    What the research says.

    Evidence: Holds, with limits

    Miller was describing a pattern he kept running into across experiments, and he said so. Nelson Cowan's 2001 review called the seven a rough estimate and a rhetorical device, and put the real capacity at about four chunks once people can't rehearse or group things. In 2010 Cowan settled on three to five items for young adults.

    How our view changed

    We design for three or four things held in mind at once, and we never use “seven” to cap a menu.

    A second look

    Is your product breaking one of these?

    Most teams can't tell from the inside. Send us the page or the flow that's not working, and we'll tell you which of these we'd look at first.

    Email hello@synergyprod.com